Word Is Bond
Public sample report

Bright Smile Dental front desk test

A realistic Word Is Bond scorecard for a hosted demo agent. No customer data, no real phone number, and no retained call audio.

Run your own demo Read the API docs

Run summary

The synthetic caller tried to book a new-patient cleaning. The agent answered quickly, collected the right information, and offered two appointment windows. The run passed, but Word Is Bond flagged one repairable issue: the agent repeated a pricing disclaimer after the caller had already accepted the appointment.

91overall score
1.2sp50 latency
3.8%word error rate
1barge-in event

Transcript excerpt

AgentThank you for calling Bright Smile Dental. How can I help you today?
CallerHi, I am a new patient and I want to book a cleaning next week.
AgentI can help with that. Are mornings or afternoons better?
CallerMorning is better. Do you have Tuesday available?
AgentTuesday at 9:30 is open. I can hold that for you.

Regression signal

Compared with the previous passing baseline, outcome stayed green but reaction dropped by 7 points because the agent talked over the caller once and repeated an unnecessary disclaimer. This is the kind of drift a prompt edit can introduce without breaking the happy path.