Debt Collection Software
That Protects Your Agency
Every call recorded. Every word transcribed. Every compliance rule enforced. Word Is Bond gives collection agencies evidence-grade documentation that stands up to regulators, courts, and auditors.
Collection Agencies Face Three Existential Risks
Regulatory Exposure
CFPB fines averaged $1.2M per enforcement action in 2025. A single unrecorded call where your agent fails to deliver the mini-Miranda can cost more than your entire annual software budget.
He-Said-She-Said Disputes
Without evidence-grade recordings and AI-verified transcripts, every disputed debt becomes your agent's word against the consumer's. Courts side with consumers 70% of the time.
Agent Productivity Drain
Your agents spend 30% of their day on administrative tasks — manual note-taking, switching between systems, searching for debtor history. That's 2.5 hours/day not collecting.
Built for How Collectors Actually Work
Not a generic call center tool. Word Is Bond is designed around the account-centric workflow that debt collectors depend on every day.
Account-Centric Call Queue
See debtor balance, call history, promises, and notes before you dial. Auto-advance through your daily queue after each disposition. No searching, no clicking — just collecting.
Automatic Compliance Monitoring
Real-time Reg F call frequency tracking, time-of-day validation, and mini-Miranda script verification. AI flags compliance risks during the call — not after the lawsuit.
Evidence-Grade Recordings
Every call recorded, transcribed, and preserved with tamper-proof evidence manifests. Chain of custody documentation that satisfies CFPB examiners and litigation holds.
AI-Powered Call Intelligence
Automatic sentiment analysis, disposition suggestions, and promise-to-pay detection. Know which debtors are likely to pay and which need escalation — without guessing.
Team Performance Dashboards
Real-time agent rankings, calls-per-hour metrics, collection rate tracking, and compliance scores. Give your managers the visibility they need to coach effectively.
Bulk Import from Any System
CSV import with auto-field mapping for COLLECT!, Latitude, FICO, and Excel. Import 10,000 accounts in minutes with validation, deduplication, and error reporting.
Compliance Is Not a Feature. It's the Foundation.
Every interaction with Word Is Bond is designed to keep your agency compliant with federal and state collection regulations.
FDCPA
Fair Debt Collection Practices Act
Reg F
CFPB Regulation F (7-in-7 rule)
TCPA
Telephone Consumer Protection Act
State Laws
50-state mini-Miranda support
What Happens When You Get Audited
Without Word Is Bond
- ✗Scramble to locate call recordings across multiple systems
- ✗Manually transcribe flagged calls for review
- ✗Hope your agents followed the script
- ✗Weeks of preparation, thousands in legal fees
With Word Is Bond
- ✓Export complete evidence bundle with one click
- ✓AI-generated transcripts with timestamps and speaker ID
- ✓Compliance score per call with flagged violations
- ✓Audit-ready in minutes, not weeks
Switching from COLLECT!? We Made It Easy.
Import your accounts, keep your workflow, gain AI superpowers. Most agencies are fully operational within 48 hours.
Export from COLLECT!
Use COLLECT!'s built-in export to create a CSV of your debtor accounts. We support all standard COLLECT! export fields including Account #, Debtor Name, Balance, Phone, Status.
Import into Word Is Bond
Our import wizard auto-maps COLLECT! fields, validates data, flags duplicates, and imports 10,000+ accounts in minutes. Your contacts are ready to call immediately.
Start Collecting
Your agents log in, see their queue, and start dialing. Recording AND transcription are on by default. AI compliance monitoring starts from call one. No training needed.
“We switched from COLLECT! in February and recovered our first disputed debt within a week — using the AI transcript as evidence. The recording proved our agent delivered the mini-Miranda correctly. That one case paid for a year of Word Is Bond.”
Collections Agency Owner
45-seat agency, Southeastern US
Your Next Unrecorded Call Could Be Your Last
Start recording, transcribing, and monitoring every call today. 14-day free trial. No credit card required. Import your COLLECT! data in minutes.